Shipping Policy
At Promo Harvest Inc., we strive to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy below to understand our processes and timelines.
Processing Time
- All orders are processed in-house and typically take 4-7 business days to complete after artwork approval.
- If your order includes custom designs, final artwork must be confirmed before production can begin.
- Rush order services are available upon request. Please contact us for more details and availability.
Shipping Options
- We offer a range of shipping options based on your location and delivery needs. Standard, expedited, and express shipping are available through our trusted courier partners.
- Shipping fees are calculated based on the order size, weight, and destination.
Domestic & International Shipping
- Domestic Shipping: Standard shipping within Canada typically takes 2-5 business days after production.
- International Shipping: Shipping times vary based on location. Additional customs fees or taxes may apply for international deliveries.
Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and link to monitor your shipment’s status.
- For any questions or concerns about your shipment, feel free to contact our support team.
Shipping Address Requirements
- Please ensure your shipping address is accurate and complete when placing your order.
- We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your order, and we will work with the carrier to resolve the issue.
Contact Us
For any shipping-related questions or special requests, please reach out to us at service@promoharvest.ca or call us at 647-294-7778. We’re here to help ensure your order arrives on time and in perfect condition.