Terms & Conditions

Welcome to Promo Harvest Inc.! By using our services and placing orders with us, you agree to comply with the following terms and conditions. Please read these terms carefully to understand your rights and obligations.

1. General Overview

Promo Harvest Inc. specializes in custom apparel, bags, UV stickers, and gang sheet DTF printing. Our services are provided under these terms, which may be updated from time to time. Continued use of our services after any changes indicates your acceptance of the revised terms.

2. Custom Orders

  • Artwork & Design Approval: All custom orders require artwork approval from the client before production begins. We provide digital mockups for your review. It is the customer’s responsibility to check for accuracy, including spelling, colors, and design layout.
  • Color Variations: Slight color variations between digital screens and physical products are possible. These are considered normal and are not grounds for a refund.
  • Order Minimums: Some products have a minimum order requirement, which will be communicated during the order process.

3. Pricing & Payment

  • All prices are listed in CAD (Canadian Dollars) unless otherwise specified.
  • Full payment is required to initiate production for all custom orders.
  • We reserve the right to adjust prices based on material costs, labor, and any additional services requested by the customer.

4. Production & Turnaround Time

  • Standard production time is 4-7 business days after artwork approval. Rush orders may be accommodated upon request, subject to additional charges and availability.
  • Turnaround time may vary depending on the complexity of the order and current production capacity.
  • We are not responsible for delays caused by factors outside our control, such as shipping carrier delays, natural disasters, or other unforeseen circumstances.

5. Shipping & Delivery

  • Shipping costs are calculated based on weight, order size, and destination. The customer is responsible for providing an accurate shipping address.
  • Once an order is shipped, we provide tracking details via email.
  • Promo Harvest Inc. is not responsible for shipping delays, lost packages, or damage during transit. If your package is lost or damaged, please contact the shipping carrier directly and notify us for further assistance.

6. Cancellations & Modifications

  • Order Cancellation: Orders can be canceled before the artwork confirmed and of placement without penalty. After artwork is confirmed and payment processed cancellations may not be accepted, especially if production has started.
  • Design Changes: Any design or order modifications must be communicated prior to final artwork approval. Changes after production begins may incur additional charges.

7. Returns, Refunds & Replacements

  • We offer refunds or replacements for defective products or if the order does not match the approved design.
  • All claims must be made within 7 days of receiving your order. Please provide photos and a description of the issue to support your claim.
  • Custom orders cannot be returned due to errors in design or sizing that were approved by the customer.

8. Intellectual Property

  • All customer-provided designs, logos, and artwork remain the intellectual property of the customer.
  • Promo Harvest Inc. may use images of completed orders for marketing purposes unless otherwise requested in writing by the customer.

9. Limitation of Liability

  • Promo Harvest Inc. is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, loss of data, or interruption of business operations.
  • In all circumstances, our maximum liability is limited to the amount paid for the order in question.

10. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of Canada. Any disputes arising from these terms shall be settled in the courts of Canada.

11. Contact Information

If you have any questions about these terms and conditions, please feel free to reach out to us at:

  • Phone: (647) 294-7778
  • Email: service@promoharvest.ca
  • Address: 315 Steelcase Rd. E. Unit 8-b, Markham, ON. L3R 2R5